Order to Delivery
ORDER AND PAY
Go to the article you want to order on our website, choose your size and click on "Add to cart". The item will then appear in your shopping cart overview, after which you can continue shopping or, if you have finished shopping, complete your order.
click on "Shopping cart" and then on "Proceed to checkout" then follow the further instructions on the screen. We ask you to fill in your details and to choose how you want to complete the payment of your purchase. Then you place your final order and make the payment. Immediately after that, we will start working for you to deliver your purchase to you as quickly as possible.
Packing and sending your order is largely an automated process. As soon as your order has been placed, we will immediately start working on it so that we can guarantee on-time delivery. Unfortunately, once your order has been approved and paid for, you cannot change it.
Good to know: You can return an item that you are not completely satisfied with within 14 days of receipt. We will process your return within 7 days, after which you will receive your purchase amount back as soon as possible.
You can pay for your order with iDeal, a credit card (Visa, Mastercard or Carte Bleue, American Express) or PayPal. For customers outside the Netherlands we offer various local payment options.
The shipping costs are determined by the destination country and by the total value of your order. The more you order, the less shipping costs you pay. For Dutch customers, shipping for orders above €25 is completely free.
The shipping costs are always shown in the shopping cart overview prior to the final placing of your order.
You can indicate that you want items sent to a different address than your billing address. You can change the delivery address while completing your order.
Once your order has been placed, you cannot change the delivery address.
DELIVERY OF YOUR ORDER
Our offers apply to customers with a delivery address in almost all countries. In the shopping cart overview and when placing your order, you can see whether delivery to the country of your choice is possible. You can also see here what the exact shipping costs are for the selected country.
The expected delivery time of your order is stated in the shopping cart overview. Please note that for items that can be ordered in different sizes, we can only indicate this when you have selected your size.
You should take into account that for orders in which multiple items occur, the delivery time of the item from the order with the longest delivery time applies.
WHEN WILL MY ORDER BE DELIVERED?For the Netherlands and Belgium the average delivery time is usually 1 working day (in most cases).
To guarantee a fast and correct delivery, we work with the best national and international parcel delivery companies such as DHL and DPD for shipments within Europe. In addition, we also work with DHL and PostNL for most shipments worldwide.
Many of our packages fit through your letterbox. We use DHL for delivery within the Netherlands. Because the delivery of your package is always registered via GPS, you can see online where you can expect your package.
If your purchase does not fit through your letterbox (think of jackets, shirts and caps), the delivery person will ring your doorbell to deliver it.